Frequently asked questions

Is MCO a point solution or a platform?

MCO is a platform. It runs 30+ compliance products on a single shared system with common data, workflows, and reporting across four suites: Know Your Employee (KYE®), Know Your Transactions (KYT®), Know Your Third Party (KYTP®), and Know Your Obligations (KYO®).

Is MCO built specifically for financial services?

Yes. MCO is purpose-built for regulated financial services firms. The platform covers financial-services-specific workflows including personal trading compliance, crypto trading compliance, insider and MNPI management, registrations and licensing, trade surveillance, AML screening, and regulatory change.

Can we start with one module and expand later?

Yes. MCO supports modular adoption. A firm can start with the suite or modules it needs most (commonly employee compliance via KYE) and expand into transaction surveillance (KYT), third-party risk (KYTP), or obligations management (KYO) over time. Each expansion builds on the same platform.

What employee compliance workflows does MCO cover?

The Know Your Employee (KYE®) suite covers Personal Trading Compliance, Crypto Trading Compliance, Gifts, Entertainment and Hospitality, Political Contributions and Donations, Outside Business Activities, Registrations and Licensing, Roles and Responsibilities Needs, Connected Persons and Relationships, eComms Archive, and eComms Review.

What surveillance and transaction capabilities does MCO have?

The Know Your Transactions (KYT®) suite covers Trade Surveillance, Deal Review Manager, Insider & MNPI Management, Instant Payment Screening, Transaction Monitoring, and Transaction Screening. Surveillance workflows connect directly to employee compliance and third-party risk data on the same platform.

Does MCO handle third-party risk?

Yes. The Know Your Third Party (KYTP®) suite covers three modules: Third Party Lifecycle Manager (end-to-end client and partner lifecycle management), Third Party Screening (automated screening for money laundering, terrorist financing, fraud, and corruption risk), and Third Party Risk Assessment (risk identification and classification).

What about regulatory change and policy management?

The Know Your Obligations (KYO®) suite covers four modules: Compliance Obligations Manager (regulatory change tracking and impact), Compliance Assurance Manager (qualitative and quantitative reporting across all lines of defense), Policy Content Governor (policy lifecycle with a complete audit trail), and Compliance Risk Manager (questionnaires and assessments for risk and performance tracking).

What security certifications does MCO hold?

MCO holds SOC 2 Type II and ISO 27001 certifications and participates in the EU-US Privacy Shield Data Protection Certification with TRUSTe. Data is encrypted in transit and at rest (source). Buyers should request current certification reports with scope details during procurement.

What customer recognition does MCO have?

MCO won Best Cloud Solution for Regulatory Compliance at the RegTech Insight Awards Europe 2025 and was named one of Deloitte's Best Managed Companies Ireland 2025. G2 designations include Highest User Adoption, Best Meets Requirements (Mid-Market), Users Love Us, and Governance, Risk & Compliance Leader.

How does MCO's support model work?

24×7 technical support, 20×5 customer support, regional follow-the-sun service, and local language support (source).

Is public pricing available?

MCO does not publish list pricing. The platform uses a sales-assisted buying motion with tailored demos and scoping based on the firm's specific compliance requirements. Contact MCO for packaging and commercial terms.

How does MCO handle global compliance programs?

MCO supports configurable workflows without heavy IT involvement, allowing regional teams to manage local requirements within a global framework. MCO operates offices in New York, Fort Worth, Chicago, Dublin, London, Singapore, Hyderabad, and Dubai.

What should a buyer ask for next?

If evaluating MCO seriously, request:

A tailored demo focused on your priority compliance workflows
Module-by-module scope confirmation for your firm type
Current SOC 2 Type II report and ISO 27001 certificate
Implementation approach, timeline, and integration details
Commercial packaging and pricing
Customer references in your specific regulatory environment

MCO Buyer FAQ